General
Windows 10
Windows 10 has some prickly issues with permissions that can cause problems. If you have recently upgraded to Windows 10 and are having problems with the registration of Song Surgeon or the running of the program, please try the following. 1. Close ...
Windows 10 Operating System
8/2/15 - As of a few days ago Microsoft released Windows 10 -it's newest Operating System. We are still trying to determine if our programs have any problems running on this newest OS. We have heard from both Song Surgeon and Video Surgeon users ...
Youtube Downloaded File Has No Audio
If you have downloaded a file from Youtube and upon playing it back discover that it has no audio, that is likely because it HAS no audio within it. Please open the file you downloaded in a different media player like Windows Media player/VLC or ...
YT Download Error - Windows machines only
[This applies to both Song Surgeon and Video Surgeon] The YT Downloader has a automatic updater built into it. Sometimes the update process does not complete due to permissions or antivirus blocking issues. These can cause a problem and here is ...
YT Downloader in SS4 or VS2 no longer working (11/05/20)
The Downloading module in SS Version 4 and Video Surgeon 2 are almost 8 years old. With Youtube constantly making changes it may, at some point stop, working as a downloader. You have a couple of options if this happens. You can use our free, ...
Adding Exception or Exclusion to Windows Defender Antivirus on Windows 10
1. When you’re using Windows 10, go to your settings. 2. Select Update & Security 3. Click “Windows Defender” tab. 4. Scroll down and see the Exclusion portion. 5. Click “Add an Exclusion”. 6. Under Processes, click the “plus” button to add the TMJ ...
Adding Exception or Exclusion to Webroot SecureAnywhere
1. Open Webroot SecureAnywhere AntiVirus and click on the “Settings” icon (1) at the upper right portion. 2. Select the “Block/Allow Files” tab (2) and click on the “Add File” button (3) 3. Browse and select the TMJ Software Program (4) and click ...
Adding Exception or Exclusion to Norton Antivirus
1. Open Norton Antivirus and click “settings” tab. 2. Select firewall then click "Program Rules" tab. Click Add button. 4. Locate and select the TMJ Software program. 5. Select “Allow Always” option and click "Ok".
Adding Exception or Exclusion to McAfee Antivirus
1. Open McAfee Antivirus and go to Settings found at the upper right portion of the window with a "gear icon". 2. Click real-time scanning. 3. Click the excluded files bar to show the excluded program list. 4. Click Add file. 5. Locate and select the ...
Adding Exception or Exclusion to Kaspersky Antivirus
1. Open Kaspersky Antivirus and click the "gear icon" on the bottom left corner for the settings. 2. Click additional tab. 3. Click on “Threats and Exclusions Setting”. 4. Select “Manage Exclusions”. 5. Click on browse, locate and select the TMJ ...
Adding Exception or Exclusion to Bitdefender Antivirus / Total Security
1. Open Bitdefender Total Security 2. Click on View Features. 3. Select "Application Access" then "Add a new application to the list". 4. Locate and select the TMJ Software Program. 5. Lastly click "Ok".
Adding Exception or Exclusion to Avira Anti-Virus
1. Open Avira Antivirus and select “Extras” menu 2. Select Configuration or “F8” 3. Under the “General” tab, select Advanced protection > Application filter > Allowed 4. At the right hand side, click browse and select the TMJ Software Program. 5. ...
Adding Exception or Exclusion to AVG Internet Security
1. Open AVG Internet Security and select “Firewall” 2. In Enhance Firewall window, click “change” button and click application tab. 3. Click Add button 4. Locate and select the TMJ Software program you wish to exclude. 5. Select “Allow” option and ...
Adding Exception or Exclusion to Avast Anti-Virus
1. Open Avast Antivirus and click “settings” at the bottom left. 2. Click components tab and then click on “Customize” on the “File Shield” bar. 3. Click on “Exclusions” and click browse button. 4. Locate and select the TMJ Software file. 5. Click ...