Unable to Get Audio Stats - (windows OS)

Unable to Get Audio Stats - (windows OS)

This error message is caused by a permission issue of some kind.
Please try the following which normally will solve the problem.

Please close SS.
Then, temporarily disable your antivirus program (disable all of its modules)
Next, right click the SS icon and select "Run as Admin" This will open the program.
Now try opening an audio file or song. Do you still see this issue or has it disappeared.

If you continue to see this, please copy one of these files and paste to your desktop
and then once on your desktop try again opening in SS.

If you still see this error message, please complete a Help Desk ticket and mentioned
that you have tried these steps listed in the knowledge base.

    • Related Articles

    • Problems Installing on Windows 8 OS

      Song Surgeon does run on Windows 8.   When you install SS you will get an error message about WinpCap as you try to install.  Please ignore that and complete the installation. After completing the SS install, please do the following: Go to ...

    • Keyfinder Package will not Install on Mac

      On the newer Mac OS's the Keyfinder installation package is sometimes flagged as Untrusted and your OS will not allow it to be installed. If you encounter this, please do the following Open the Terminal application on your Mac Type the next command ...

    • Purchased Mac or Win - and now want to run on other OS

      If you purchased the Mac version of Song Surgeon and now want to also run it on Windows   OR your purchased the Windows version and now want to run it on Mac, the best way to do this is with the Dual OS Option. Song Surgeon is sold for both Mac and ...

    • Error Message: Audio device could not be initialized

      When you open Song Surgeon and/or try to play a file and get a message similar to what is shown below, you may have a problem with one of your audio drivers. " Sorry, but the audio device could not be initialized. Error was 23- The device number ...

    • Recording witn Song Surgeon on Windows 10 machines

      If you are encountering problems with the recording module on your Windows machine, here are a few tips that may be helpful. 1. If you are trying to record system audio, make sure to select the correct output device which is for system audio.  ...