Sniffer Technology (automatic video link detection)
Error in getting file formats We got an error while getting download file info ExitCode: #1 Error ID: #6
If you are having problems with the YT Downloader and it doesn't work or you see any of the following error messages "Error in getting file formats We got an error while getting download file info ExitCode: #1 Error ID: #6" Please try the following. ...
Apple Cannot Check For Malicious Software : Catalina
Apple Cannot Check For Malicious Software : Catalina Apple’s newest operating system, 10.15 aka Catalina has a redesigned Gatekeeper function which may trigger this warning message when you try to open one of our applications for the first time. ...
Copying and pasting from one instance into another
When copy and pasting data from one instance to a second instance of Video Surgeon, both instance MUST have a file opened within them. In other words, you cannot paste data from one instance into a second instance that is blank.
Download File has No Audio
The YouTube Downloader shows many different available file formats, but not all of these have audio. The program reads the metadata of these files and displays only those with 2 channels (audio and video) of data. However, we cannot detect inside of ...
Error in updating time, Exit Code #255".
If you see the error message, when first starting Video Surgeon 2: Error in updating time, Exit Code #255". it is likely that the run.exe file used by Video Surgeon was somehow corrupted. Please download a new one using this URL ...
Error message 3 of 3 used OR Cannot register with credentials provided
If you are trying to register Video Surgeon on a machine and you see an error message that says you have already used 3 of 3 licenses OR something more generic like your license info is incorrect - but you know it is correct, then please log into ...
GUI Appearance in Win 8
Windows 8 has some high resolutions settings built into it that can cause problems with the way the Video Surgeon interface appears on your screen. If you are encountering a problem like this where text is cut off and other items in the GUI do not ...
The application has filed to start because its side by side configuration is incorrect.
This error message may be seen if the Microsoft Redistributables package has not been installed. One of these should have been installed when the main program was installed. It is possible that it was not. Please click the link below and download ...
Install Error - WinpCap cannot be installed because an older version is in use
If you see an error message about not being able to install WinPcap because a version is in use by your computer, please try the following: 1. Go to Control Panel >> Installed Software >> and look for WinpCap. If you find it there, uninstall it. 2. ...
Main Sniffer Not Working
The Main sniffer doesn't work on all sites. To determine if the Main Sniffer isn't working or if you are simply trying to detect a video on a site where the main sniffer will not work, please do the following. Please open the main sniffer and then ...
Mp4 files not playing correctly in QT or WMP
Video Surgeon standard mp4 files that conform to the criteria for this file format. An mp4 is a wrapper or container, inside of which are audio and video streams. Some basic video players such as WMP and QT may have problems playing these files ...
My Project Files (.vsp) From My Old Computer Do No Open on My New Computer
Project files contain all of the settings required to re-open a project at a later date in time. Things like loops, markers, key and tempo setting are contained within it. Included also is the path to the video. When you change computers the path to ...
No Audio: Program opens but wav data not displayed and audio does not play
If Video Surgeon opens but you cannot see the wav data at the bottom of the timeline and there is no audio please try the following: Right click the program icon. Select Properties Select Compatibility Tab Toward bottom of this screen check the box ...
Opening .vsp (project files) on a new machine
Project files contain all of the settings required to re-open a project at a later date in time. Things like loops, markers, key and tempo setting are contained within it. Included also is the path to the video but not the video itself. When you ...
Program Opens on Task Bar but not full size - Also - Error(740): The requested operation requires elevation
When you open Video Surgeon 2, you see a message that says Error 740: The requested operation requires elevation, please read this article. Also, if you have a problem with the program opening on the task bar but not opening on the screen this ...
Program too small on monitor
Version 2 was built several years ago before this UHD monitors were available. The program does not resize on this large monitors and therefore everything on the UI is smaller than it should be for these monitors. Version 3 which is just beginning ...
Registration Problems: cannot receive IP address
When trying to register the product if you see an IP address error message this is normally caused by something at your end blocking communication with our server. Cannot receive IP address The likely culprit is your antivirus program. Temporarily ...
Static or Distortion on Playback
If a video plays normally on Youtube, your computer, or some other location, but in Video Surgeon you hear distortion or static, it is probably the issue may be due to insufficient computer resources. Please close Video Surgeon. The open the task ...
Text and UI elemets too small on UHD monitor
If you are using one of the newer, larger monitors, also known as UHD or ultra high definition monitors, the text and graphic elements of the user interface will be very small. video Surgeon V 2 was built several years ago before this UHD monitors ...
The Video Surgeon icon had disappeared from my desktop.
Assuming the program is still installed on your machine, go to your "C: Program files (x86)\Video Surgeon 2\" folder. Inside that folder locate the VideoSurgeon.exe file. Right click it and select create a shortcut. Now copy this shortcut and paste ...
This application failed to start because dxva2.dll was not found.
The error message: "This application failed to start because dxva2.dll was not found" typically is encountered on older machine. To solve this problem, please click the link below and download and install these files. Do this one at a time and if ...
trying to use the sniffer module in Video Surgeon and it is not working, and/or seeing error messages.
If you are using the Sniffer module in Video Surgeon 2 and get error messages, please contact Help Desk
UI is small on my high resolution monitor
If you have a high resolution monitor, the software user interface, may be too small for you to easily see it. Here is how you can fix this isssue 1. Go thee main program exe fille. for example C:\Program Files (x86)\Video Surgeon 2\, find the ...
Using the sniffer module in Video Surgoen. After pasting a link from YouTube the window that specifies what type of video format is blank, it is not offering any options for video type
If you are using the Sniffer module in Video Surgeon 2 and get error messages, please contact Help Desk
Using Video Surgeon 2 Offline
Video Surgeon Ver 2 has an autoupdater built into the program. This updater runs each time each time you open the program. This causes an update screen to open on your machine when you are offline. When you see this go ahead and X out of it. This ...
Video appears or plays upside down
If you open a video in Video Surgeon and it plays or appears upside down, the problem is not with Video Surgeon but with how the video was shot. This is a common problem when shooting videso on mobile devices. The link below explains why this is. ...
Video file import is stuck on 0% or video opens but no audio channel is present
Some machines appear to have permission issues, probably caused by Windows UAC. On some machines these settings seem to block Video Surgeon from opening (importing a file). The process starts but the progress indicator stays at 0%. Other users have ...
Video plays very fast or very slow
The earliest release builds of Video Surgeon 2, both Mac and Windows, exhibited synchronization problems between audio and video when very long files were opened. This issue was fixed in subsequent builds. When these newer builds are installed that ...
Video Surgeon 2 stops working when I try to open or download and open an m4V file.
M4V files are may be encrypted or protected-- and if so, Video Surgeon will not be able to open them and that is the reason the program stops working. http://en.wikipedia.org/wiki/M4V To test if this is the problem, open VS and then open a standard ...
Video Surgeon does display correctly in Win 10
On Windows 10 machines, if you have changed your default DPI, Video Surgeon may not display correctly. The text may not fit correctly in buttons or may appear crowded or cutoff. If you are experiencing these types of scaling issues, please try the ...
Video Surgeon Doesn't Have the Necessary Codecs
If you see a message when trying to open a file in Video Surgeon that it doesn't have the necessary codecs and you have a windows OS, please try the following Go here: C:\Program Files (x86)\Video Surgeon 2 In this folder find the main Video Surgeon ...
When I open the YT sniffer and it checks for an update... this update notice NEVER finishes.
If the YT sniffer update message never completes and remains on the screen, it could be cause by either a permissions issue or an antivirus blocking issue. Here is what I'd like you to do. C: Program Files (x86)/Video Surgeon 2/ In this folder look ...
Win: VS opens on task bar but will not open on your screen
On a small number of machine we have seen an issue where the program opens and can be seen on the task bar but it will NOT open on the screen. If you are experiencing this issue, please try the following. 1. Close Video Surgeon 2. Go to your Start ...
YouTube Sniffer doesn't show list of files to download
If you are entering a YT URL into the YouTube sniffer and it is not returning a list of files to download, the likely cause is that you are using an non-standard YT URL. Depending upon where in youtube you are it can give you a variety of URL's, ...
Do I need to install WinPcap?
The sniffer technology built into Video Surgeon requires this program to be installed on your computer. The installation of this program is built into the Video Surgeon installer. If you do not have WinpCap installed Video Surgeon's sniffer ...
How many sites can Video Surgeon download videos from?
There is no way to know how many sites Video Surgeon can detect video links from. We estimate that VS can access about 90% of all of the sites on the internet. In future releases we hope to be able to improve this number and expand further the ...
Internet Explorer Browser and Sniffer Problems
Some flavors of Internet Explorer have a setting called "Protected Mode" This mode blocks the ability of the sniffer to detect videos. You can check this by going here: > Tools > Internet Options > Security. > Look for a checkbox for "Protected ...
Sniffer not detecting links in when using Internet Explorer IE
Some flavors of Internet Explorer have a setting called "Protected Mode" This mode blocks the ability of the sniffer to detect videos. You can check this by going here: > Tools > Internet Options > Security. > Look for a checkbox for "Protected Mode" ...
Sniffer Not Working
This is a fairly comprehensive list of items to check if your sniffer is not working. 1. Open the browser(s) that you use to view videos on the internet and delete the cache (temporary internet files) and cookies. Here is a link to show you how to ...
Sniffer Only Working Part of the Time
The sniffer works on approximately 90% of all sites that have A/V files. Let's first begin by confirming that it is working. When you use it you do have instances where the sniffer found a link and populated this link into the sniffer window. Is this ...
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