Version 5
Recording Problems in Mac
If you are having problems using SS's recording module on Mac, please try changing the output from 44,100 stereo to 44,100 mono in the Recording dialog set up. We have seen instances were the a machine or a microphone only sends mono output and this ...
Song Surgeon 5 for Mac Crashes with Apogee Duet
The older firmware version for Apogee Duet has always worked fine with SS5. However, it has been reported that the newer version (2) crashes it. The problems seems to be solved as long as the Duet app is closed.
After click SS icon, a small blank dialog window appears (Win 10)
The type of issue you are experiencing is typically caused by problems with display and/or video drivers. Please update these drivers on your machine. Here is how to do that. Right Click your STart button From the list that appears select >> Device ...
api-ms-win-crt-runtime l1-1-0.dll is missing
If you see this error message when trying to run Song Surgeon 5, it means that you have an older machine that needs some updates before it can run Song Surgeon correctly. Please go to this link: ...
Apple Cannot Check For Malicious Software : Catalina
Apple Cannot Check For Malicious Software : Catalina Apple’s newest operating system, 10.15 aka Catalina has a redesigned Gatekeeper function which may trigger this warning message when you try to open one of our applications for the first time. ...
Apple Cannot Check forMalicious Virus
If you are attempting to install a product on Mac 10.15 (Catalina) or 11.01 Big Sur and you machine blocks or stops the installation with a message about Not being able to check for malicious viruses, please review the following Knowledgebase article ...
Audio Device Could Not Be Initialized Error was: -1 - General audio initialization problem (win only)
This error is caused when you have multiple instances or thread of Song Surgeon open. You may only see one open instance of Song Surgeon on your screen, but in the Task Manager you wlll see these other open instances. To solve this problem go to the ...
Audio to low, or audio clipping on Export
The volume button on the software doubles as a volume controller on Export. I suspect you have the volume slider at about 50%, that is why the resulting volume is reduced by 50%. Please set the volume slider to 100% when you export unless you have a ...
Blinking Screen on Song Surgeon 5
On some machines when Song Surgeon is opened the SS user interface blinks and is quite annoying. The solution is to click the Maximize button in the upper right hand corner of the SS UI. Once the program is maximized this blinking will stop. You ...
Browsing Drives or Volumes on Mac
On Mac when you use the File menu drop down and then select Open, you can browse the file structure on your Mac, but you will not be able to browse any volumes or external drives. To browse and select files from volume or external drives use the ...
Browsing Network or External Drives on Mac
Song Surgeon has two different types of dialog windows for opening files. To see a network drive and other attached external drives, go to File >> Find File. This will open a different dialog window that will allow you to see and browse these other ...
Can't Record System audio on Win 10 using Song Surgeon 5
The newest updates to Windows 10 contain privacy and security settings for the usage of your machine's microphone. These settings will block SS's access to your microphone when trying to record system audio. Here is what you need to do to solve ...
Could Not Create Empty WAV file
When opening Song Surgeon, if you see an error message like this "Could Not Create Empty WAV file" followed by a path like this: C:/Users/YOUR USER NAME/Documents/Song Surgeon 5/temp/Untitled.wav there was an issue when installing that blocked SS ...
Creating an iTunes Playlist for use in Song Surgeon
Song Surgeon can open an iTunes playlist. In order to do that you must first create and export a playlist in iTunes. Here is a link that shows you how to do this. https://support.apple.com/guide/itunes/save-a-copy-of-your-playlists-itns2998/windows ...
Doesn't recognize new output speakers
Song Surgeon outputs to the default output device. However, if you change the output device after opening SS it does not know you have done that and will continue outputting to the previous default device. If you change to a different default ...
EQ Presets Have Disappeared
If your EQ presets have disappeared, it is likely that Song Surgeon's ini file has been corrupted somehow. To fix this issue, do the following: Please to the location shown below and find the "SongSurgeon5.ini" file. In the path below the XX's ...
ffmpeg.exe - Entry Point Not Found "The procedure point GetNumaNodeProcessorMaskEx could not be located in the dynamic link library KERNEL32.dll
If you see this message, it is likely caused by an incompatibility on your older machine with the version of ffmpeg we use is in Song Surgeon. Here is what you should do: 1. Please go here: C:\Program Files (x86)\Song Surgeon 5\ In this folder you ...
How can I make the UI Larger or Smaller
You can resize the UI by going to Options Button >> GUI Resizing >> and then selecting a value larger than 1.0. This will resize ALL of the UI components proportionally, including the text.
How do I change the default paths where Song Surgeon stores files?
To change your default paths, open Song Surgeon 5, then click the Options button, then select the default Paths tab. You will see a number of different paths used by Song Surgeon. You can change any of these paths, either by copying and pasting a new ...
How do I change the detected key in Song Surgeon?
Song Surgeon's key detection is correct about 70% of the time. If you'd like to change or over-ride the key of what has been detected and is shown in SS you can do that. Go to the Key/Pitch module. In the upper left corner there is a small lock ...
How do I overdub, or record while a song is playing in Song Surgeon
Here are step by step instructions on how to overdub in Version 5: 1. Connect your microphone or instrument to your computer from which you want to record. 2. Open a song or file in SS 3. Open the Recording window 4. In the Output setting select, ...
Key Detection is not working
Go here: C:\Program Files (x86)\KeyFinder Is this program installed on your computer? If it is, copy the following two files Keyfinder.dll Keyfinder.exe and paste them into the Song Surgeon folder here: C:\Program Files (x86)\Song Surgeon 5\ Once ...
Key Detection Not Working - Mac
If the key detection module doesn't work, it is likely that every file you open has a key of Abm. Step 1. Go to the Help Button. Look for an option that says, Install Key Detection / Key Finder. If you see this select it and install. Step 2. If ...
MSVCP120.dll or similiarly named file missing
When attempting to run Song Surgeon after installing it, if you see a message saying that MSVCP120.dll was not found. Or, if you see a message about some other similarly named file is missing, followed by a suggestion that reinstalling may solve ...
MuseScore Connection to Song Surgeon not working
If the connection between MuseScore and Song Surgeon Version 5 is not working please try the following to fix this issue. Close SS and uninstall it. Next, go here: (where " toddason" is replaced by your user name on the machine) ...
No Downloader Found in Version 5
Where is the Downloading (Sniffer) Module in Version 5? We addressed this issue in two newsletters back in June of last year. It is also addressed in the FAQ's on the site. The bottom line is that Version 5 does not have the downloader and as we ...
Opening protected M4p file from iTunes
The m4p files are a protected file format that are used by iTunes. These are rare but, occasionally we do see them. Song Surgeon cannot open them directly. You can either convert these files or you can re-download as an mp3 from iTunes. See the link ...
Opening Song Surgeon project file (.ssp) on new Mac machine (07/09/16)
Project files contain all of the settings required to re-open a project at a later date in time. Things like loops, markers, key and tempo setting are contained within it. Included also is the path to the audio but not the audio itself. When you ...
Problem using Song Surgeon 5 recording in Catalina
The issue of not being able to use SS recorder is caused by additional security precautions built into Catalina. We have built this little tool that will allow you to use recording in SS. Here is what you need to do. Download this Song Surgeon ...
Purchased Mac or Win - and now want to run on other OS
If you purchased the Mac version of Song Surgeon and now want to also run it on Windows OR your purchased the Windows version and now want to run it on Mac, the best way to do this is with the Dual OS Option. Song Surgeon is sold for both Mac and ...
Recording witn Song Surgeon on Windows 10 machines
If you are encountering problems with the recording module on your Windows machine, here are a few tips that may be helpful. 1. If you are trying to record system audio, make sure to select the correct output device which is for system audio. ...
Resetting the default path from the Options Button (and work around if that doesn't work)
Normally you should be able to change the default paths in the Options button of the software Go to the Options Button >> Paths >> Click the button to the right for the export path >> Select a new path in the dialog (click open at the bottom that ...
Song Surgeon 5 closes when opening a file or when starting to play a fiile : BitdefenderFo
If Song Surgeon is crashing or closing unexpectedly and you have Bitdefender, please try the following as a potential solution. 1. Opened BitDefender. 2. In Ransomware module, click the link that says, Exception 3. After opening Exceptions Window, I ...
Song Surgeon 5 crashes, freezes or simply disappears (9/26/19)
If you are encountering situations with some frequency where Song Surgeon 5 crashes, freezes or simply disappears from your screen without warning there may be a reason for it. Over the past 6-12 months more customers have written us about this ...
Song Surgeon 5 Mac - Version 5.0.0.85 (05/12/20)
Song Surgeon 5 Mac - Version 5.0.0.85 (05/12/20) This newest build contains a number of bug fixes and updates. If you have Version 5.0.0.55 (or newer) you can use the automatic updater (Help >> Check for Updates) to update If you have an older build, ...
Song Surgeon for Mac Hangs after Updating to Big Sur
Most machine that are upgraded to Big Sur are running Song Surgeon correctly. However we have seen issues an a small percentage of machine where the app seems to hang. Here is what you need to do. Please go to your Applications folder. Find the Song ...
Stuttering on Playback of File
When a song stop and starts or "stutters" on playback this is due to inadequate computer resources. Specifically CPU power and/or RAM. If you go to the algorithm submenu and select Polyphonic 1, 2, 3 these might achieve slightly better quality BUT ...
Text and/or UI in SS Version 5 is too small
There are a couple of ways you can adjust the size of the Song Surgeon UI including the buttons and the text. 1. Go to the Options button, select the GUI Resizing tab. In this tab, select a larger value and click apply and the UI will resizing for ...
The Record Function in Song Surgeon doesn't work on Mac
If you are trying to use the recording function found in Song Surgeon 5 and have Catalina, please review the information below. Apple's newest operating systems have additional security features that make access to the microphone on your Mac ...
Top text menu not showing on Song Surgeon
On some older machine, the top text menu, at the very top of the Song Surgeon user interface appears to be missing. To fix this issue to the following. Open SS Select Control + Shift + Q This will open a window that looks like this (below) Click the ...
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