Version 4
Windows 10
Windows 10 has some prickly issues with permissions that can cause problems. If you have recently upgraded to Windows 10 and are having problems with the registration of Song Surgeon or the running of the program, please try the following. 1. Close ...
When I try to open or drag an audio file into SS I receive a pop up box stating "cant create the output file"
If this error occurs kindly go to the options icon at the top of the Song Surgeon GUI ( Graphical User Interface). After clicking it you will see the default paths that have been created. Using the small buttons to the right of these paths in the ...
Webroot Antivirus Blocking Song Surgeon from Running
Several customer have reported that Webroot has flagged one of Song Surgeon's files and will not let it run This file is named, SongSurgeon4Reg.exe. It runs to activate your software and to download updates. We recommend that you add an exception to ...
Version 4 is asking me to license again (Song Surgeon)
When you open some of the older builds of Song Surgeon Version 4, you may see a message about needing to re-register. Please try that. If it doesn't work, then here is the solution. Close the program, uninstall it, and then download and reinstall ...
Transferring .ssp files from one computer to another
Project files contain data about key, tempo, loop, and other SS settings. In addition they contain paths to the audio files used in each project. When you install Song Surgeon on a different computer and move your project files to that computer, ...
The application failed to initialize properly (0xc0150002).
This error has been encountered on XP machines. If you encounter it please go to your program files folder C:Program Files\Song Surgeon 4\ In this folder, located a file named wpcap.dll, and delete it. After deleting open try opening Song Surgeon ...
System Recording Setup for XP SP3
As we have noted in other Knowledge base articles, the set up for recording system audio is different for every machine, and on older XP machines, the configuration is more complex that on newer OS's like Windows 7. Here is a step by step setup from ...
Song Surgeon Won't Open
If Song Surgeon doesn't open when you click the icon, it could be due to the absence of a utility called WinpCap which SS uses, and which is supposed to be installed at the same time Song Surgeon is installed. Please download and install this ...
Song Surgeon Locks up or freezes when I try to record
If you encounter a situation where Song Surgeon locks up or freezes when you attempt to record, please check the recording devices on your machine and make certain at least one is enabled. The easiest way to do this is to open SS, then select Record, ...
Registration Problems: cannot receive IP address
When trying to register the product if you see an IP address error message this is normally caused by something at your end blocking communication with our server. Cannot receive IP address The likely culprit is your antivirus program. Temporarily ...
Recording - Troubleshooting Issues
Not all computers record system audio in the same manner. There are numerous sound cards with a range of capabilities and limitations as well as a large difference between the way Windows XP, Vista, 7, and 8 handles system sound. If you are having ...
Problems with Downloading from Youtube
Youtube has been making changes that have affected a small but significant amount of our users. We have released a new version of Song Surgeon that has a second sniffer module built into it. This alternative sniffer is exclusively for Youtube. The ...
Problem with mp4 downloads on YouTube
Youtube seems to be making some additional changes with regards to Mp4 files that blocks the audio channel of the video file from being accessed. What you should do is find other file formats, such as an flv, which is the most common file format used ...
P/T Toggle Settings, System Resources Requirements
The P/T toggle settings affect not only playback but also anything you export. The basic rule of thumb is for small changes such you might make in a track from performance purposes, The P setting will give you the better quality. For larger changes, ...
Isolating one instrument in a mix
A common question is how do I isolate one instrument in a mix. The short answer is that it is not possible to do this completely. The reason is simple. The frequency of almost all instruments overlap to a greater or lessor degree. For example, if ...
I am in Standard and need to Activate Pro, how do I do that?
Assuming you are running in the Standard mode, and you purchased Pro, and now need to Activate the Pro features. Here are the instructions: Please open SS Go to the Help Button Select Activate Pro Enter the required data in the activation screen ...
Free Upgrade, Version 4. ( I am eligible, how to I get it)
If you are eligible for a free upgrade to Version 4, this is what you should do. 1. Go to the site, and click the buy button. 2. The next page that appears is the shopping page. 3. Click the graphic in the upper left corner that says Log-in 4. Once ...
Error codes when Installing Song Surgeon: 2502 & 2503. Code 2503
If this error occurs kindly uninstall then re-install the software, use this file installer, just click on the link below http://songsurgeon.com/files/SongSurgeon4.exe
Distorted recording sound
One Song Surgeon user has alerted us that on his Windows 7 machine, he needed to For your info, what I finally found that he needed to deselect (turn off) the "Listen to this device" tab as shown below.
Could not create .wav file [error message]
When try to open Song Surgeon or a file, if you see an error message about not being able to create the empty wav file, please do the following: Go to the Options button. Note the path to the temp folder. It should look something like this. ...
can't initialize the ffmpeg path from c:\Users\******\App Data\Roaming\SongSugeon4.imi
This type of error is typical the result of an installation problem. Please do the following: 1. Uninstall 2. Reinstall a. Make sure when you install you have administrator privileges b. Make sure you install in the suggested default locations c. Run ...
I see an error message when I try to use the YT Sniffer that says: Cannot find YTSniffer Executable File (run.exe)
Go to: C: Program Files (x86)/Song Surgeon 4/ In this folder look for the following files run.exe.new If you have this file then rename it to run.exe. (deleting the .new suffix) If you have neither run.exe OR run.exe.new in this folder than your ...
Main Sniffer Prompts for Password
When you use the Main Sniffer you will be prompted for a PW. This is the Mac Admin password. It does not have anything to do with Song Surgeon. Song Surgeon uses one of the libraries found in the Mac OS and your Mac is just verifying that you will ...
Mac: License is corrupted or damaged error
Some Macs because of how they are configured will change the hostname (computer name) everytime their connection is changed. As this name change the license on the machine will become invalid and prompt you to re-license. The following steps ...
Gatekeeper Warning that app is from unknown Source
When attempting to download/install Song Surgeon Version 4 for Mac, you may see a warning from the Gatekeeper function on your machine telling you that the app (Song Surgeon) is from an unknown source. If so, this is an issue with your Gatekeeper ...
Drag and Drop to Open Files No Longer Works
The drag and drop method to open audio files in Song Surgeon now longer works in Apple's newest OS 10.10. It is a code architectural issue - and there is currently no solution for it. It will be fixed when version 5 is released down the road. For ...