Version 3
Activating Song Surgeon on a New or Different Computer
With a growing customer base, we are seeing an increasing amount of people that are discarding one machine on which they have used Song Surgeon and replacing it with a new machine. Â As you may recall, your purchase of Song Surgeon entitles you ...
Can't Open File, Can't Import File, or similar message
The "can't open file", "can't import file" or similar messages are usually encountered with the paths defined in the "Options" button are incorrect. These paths are automatically created when the program is installed. Please check to ensure ...
Clipping sound or audio distortion in Exported file
Audio files that are highly compressed (pushed to the limit of the recording envelope) may clip when exported. To eliminate this problem, we suggest that you reduce the volume slider to 95%. The volume slider affects the volume of the exported file ...
Export Command Doesn't Work
Occasionally paths or folders with unusual characters can cause a problem with Exporting files Try to stay away from file names with alphanumerics and stay away from other keyboard characters. Ampersands (&) have been known to cause problems as ...
File Download Problem (File Corrupt)
The increasing sophistication of browser security settings and antivirus programs can be problematic with .exe file downloads. The Song Surgeon download file is good. It is checked for virus before it is uploaded. Some people have seen messages ...
Running/Registering Demo
When you open SS you will see two options. Select the option that says, "Run in Demo. Demo or Trial users DO NOT register. It is only after purchasing that you will register. The registration will activate your copy of Song Surgeon.
Sniffer Problems - Adding SS to your firewall exceptions list
To add Song Surgeon 3 or Video Surgeon and WinPCap to Windows Firewall Exceptions list please follow the instructions below. If you are NOT using the default firewall provided by Windows, the process will be different and you will need to consult ...
Sniffer Working Only Part of the time
The sniffer works on approximately 90% of all sites that have A/V files. Let's first begin by confirming that it is working. When you use it you do have instances where the sniffer found a link and populated this link into the sniffer window. Is this ...
SS Fails to open after submitting the registration information
If you click the Song Surgeon icon to open the program and nothing happens, this is likely an issue with WinPcap, a utility used by Song Surgeon. When you first install the SS on your machine you are prompted to download and install this utility. ...
Transferring .ssp files from one computer to another
Project files contain data about key, tempo, loop, and other SS settings. In addition they contain paths to the audio files used in each project. When you install Song Surgeon on a different computer and move your project files to that computer, ...
Version 3 - Clicking sound on cut and paste
This probably due to where you are making the cut. You need to cut and paste at points where there is silence or the wave form is flat. I have experienced the same thing using a professional Yamaha recording device, when trying to cut and paste ...
Youtube Download failed, could be several different error messages
Once a day, when you open the Youtube module in Download Surgeon it will automatically check and update this module. This is necessary as YT is constantly making changes which require the YT module to be updated regularly to work correctly. When you ...
Won't accept Upgrade to Pro in Ver 3 for Mac
Go to Library\Application Support\Song Surgeon 3\ in this folder you should find a file named, licence.lic. Delete this file and then open and register the program again. >>>>>> If you have problems finding the Library folder that will be because ...
What MAC OS will this run on?
Song Surgeon for MAC will run on Version 10.4 and newer. It also runs on both PPC and Intel based processors. Version 2 can be run on almost any machine with the correct OS. However, Version 3 uses a much more CPU and memory intensive processing ...
Song Surgeon for Mac version 3 gives me error message when I try to open it and use it.
This is a common problem when users upgrade to Mac 10.9 or Newer. It is caused by a change in the Mac operating system. To fix it please follow these instructions. Please use the Finder app on your Mac and find the file named: SongSurgeon.ini. You ...
Right and Middle mouse button on touch pads
Some functions in SS 3 for Mac rely upon right and middle mouse buttons. You can emulate these buttons by doing the following: Right Mouse button - Hold down the Control key and then clicking the mouse pad button Center Mouse button - Hold down ...
Program will not open
Once you select 'Run in Demo'... or 'I am a Customer 'and activate, the main user interface of Song Surgeon should open on your screen. If it does not, it is likely due to a folder structure being absent, which should have been created on install. ...
Problems Installing on a Mac - Gatekeeper
The newer Mac OSX's have a setting built into the OS called Gatekeeper that can prevent software that has not been purchased from the Mac store from being installed. If you see an error message about not being able to install on your Mac, this might ...
Problems After Upgrading to Mac 10.9 - Song Surgeon will not run
After Upgrading to Mac 10.9, some people are having problems getting Song Surgeon to run. They are seeing error messages about not being able to find ffmpeg or ffplay. If you see such error messages it is likely being caused by the GateKeeper ...
Mountain Lion Blocking SS Download and Install
The newest Mac OS, 10.8, aka Mountain Lion has a new security functionality built into it called Gate Keeper. This feature can block apps that are not downloaded from the App store to be blocked. Please review the article below to learn how to ...
Standard User: Want to Run Pro Demo
Customers that own the Standard Version can use the PRO version in the Demo mode. To do so, please go to your START button, and then look in the list of programs installed. In the Song Surgeon 3 folder, select the link that says: Song Surgeon 3 Demo ...
SS- Sniffer Not Working
There are a number of different causes for the sniffer to not work as it should. This is a fairly comprehensive list of things you can check. 1. Please make sure you have the most recent version of Song Surgeon. This is currently 3.1.1.1 (as of ...
Song Surgeon Hangs on Opening
There are a couple of things that could cause Song Surgeon not to open when you click the icon to start it. Reason 1. On reason for Song Surgeon not to open is because of WinpCap. This utility is used by Song Surgeon, and you are prompted to install ...
Problems Installing on Windows 8 OS
Song Surgeon does run on Windows 8.  When you install SS you will get an error message about WinpCap as you try to install. Please ignore that and complete the installation. After completing the SS install, please do the following: Go to ...
Internet Explorer Browser and Sniffer not working
Some flavors of Internet Explorer have a setting called "Protected Mode" This mode blocks the ability of the sniffer to detect videos. You can check this by going here: > Tools > Internet Options > Security. > Look for a checkbox for "Protected Mode" ...
Downloading or Registering the PRO Version
The Standard and PRO versions are the same executable file. It is simply an activation issue that unlocks the Standard to full PRO functionalities. Open your Standard Version, you will see a screen that opens and then automatically disappears after 5 ...
Destination path cannot be found / Cannot import
Q. I am seeing an error message when I try to rip or open a file that says something like, destination path cannot be found. What is the problem? A. At the time of installation, Song Surgeon creates some default folders on your computer for its ...
Can't Register Song Surgeon
If you have attempted to register Song Surgeon and these attempts are not successful, there are two common issues 1. The data you are entering might be incorrect. Song Surgeon requires you to enter the EXACT information you used when you ordered ...
Application Crashing caused by quick scrolling mouse pad
We have encountered one specific type of mouse pad that seems to cause Song Surgeon Version 4 to crash. It is found on an Acer Aspire laptop, model number V3-551-8469. The mouse pad is an Elan Smart-Pad. The driver for this device is ETDWare ...