General
Installing Version 5 on Mac
On some of the newer Versions of Mac OSx, Song Surgoen5 may be blocked by your File Vault setting. The link below shows you how to turn off File Vault on your Mac: ...
SmartScreen : Windows Protected your PC
When you see this image (below) and you click on the "More Info" link at the top left, you will see a second button appear at the bottom next to the "Don't Run" button which will say "Run Anyway" . Please click this "Run Anyway" button and this ...
iCloud Files ( com-apple-CloudDocs )
Song Surgeon 6 does allow you to access files stored on Apples iCloud service. The iCloud drive is labeled as "com-apple-CloudDocs" as shown below. This name is not something we can control, it is assigned by your OS. If you browse and select this ...
Apple Could Not Verify Song Surgeon
If you see this message about Apple not being able verify or check for malicious viruses, please do the following. Go to System Settings ➙ Privacy & Security >> General Tab Scroll down to the Security Section. Look for (Song Surgeon) was blocked from ...
KeyFinder in SS 5 on Mac Not Installing
On newer Apple OS... the Keyfinder Application which installs immediately after Song Surgeon sometimes fails. If you see an error message regarding installation of KeyFinder or key detection doesn't work in Song Surgeon 5, please try the following: ...
Keyfinder Package will not Install on Mac
On the newer Mac OS's the Keyfinder installation package is sometimes flagged as Untrusted and your OS will not allow it to be installed. If you encounter this, please do the following Open the Terminal application on your Mac Type the next command ...
3 machinee limit
Both Song Surgeon and Video Surgeon have a 3 machine limit. By way of clarification, this does not mean downloads, in means you can activate these programs on no more than 3 machines at one time. When you have an old machine that you discard that ...
Audio file not found (problems opening .ssp files)
The .ssp files store the path of the audio file used in the .ssp or Song Surgeon project file. If you have moved these audio files or moved .ssp's to a new machine, the .ssp's will not be able to open. You will need to restore the audio files to ...
Audio skips or stutters during playback
When audio playback skips or stutters this is generally symptomatic of an under powered machine. Here is what I'd like you to do. 1. Reboot the machine. 2. Open task manager and write down the memory and CPU utilization 3. Open SS - now right down ...
Can't open Default.lan file
If you are receiving this error message, Song Surgeon was either not installed correctly, it is missing some files, or it was installed on one profile and is trying to be accessed by another. The latter is the most common.  On your computer ...
Clipping or distortion in Song Surgeon.
In the vast majority of cases when you change key or tempo in Song Surgeon you hear no distortion of any kind. However, in a few cases clipping may occur. When you open the file in Song Surgeon if the data in the center of the Song Surgeon windows ...
Error Message: Audio device could not be initialized
When you open Song Surgeon and/or try to play a file and get a message similar to what is shown below, you may have a problem with one of your audio drivers. " Sorry, but the audio device could not be initialized. Error was 23- The device number ...
Finding Login Credentials / Changing customer information
To get your original order information or to change your customer details, please go to the " My Account" page on Song Surgeon and login. Once logged in you can change or update your customer file. If you don't know your login information, this page ...
How do I know if Song Surgeon is successfully registered and activated?
When you click the SS icon to start the program, it should open immediately to the main interface. If you see a nag screen to register of any kind, then you are not.
How do I move project from one machine to another
In Song Surgeon Version 5 Pro we have a new feature which makes this much easier to do. This feature is called, Project Export Utility, and is found in the File Drop Down list. In older products (Ver 4 SS) and VS it is difficult. The reason is ...
How do I request a refund?
SS provides a 90 day, money back guarantee from the date of purchase. If you request a refund, your copy of SS will no longer work on your computer. If you order included a CD, you will not be refunded the cost of shipping and handling for your ...
How to Upgrade to Ver 4
If you are an existing customer of an older version of Song Surgeon and would like to upgrade to Version 4, go to the first page of the shopping cart (use link below) and then click the Customer Log-in button. Once you log in our system will find ...
I have problems with mp3 settings in Version 2.0, how do I fix this?
There are several possible reasons for this problem. 1. When Version 2.0 of Song Surgeon is installed on your computer, it checks for the presence of Windows Media Player V 10 or higher on your computer. If it does not find it, the installer ...
I had to reinstall SS on my computer but cannot find my software key; how can I retrieve my key?
Song Surgeon does not require a manual registration key. After reinstalling Song Surgeon, open the program, select "I am a Customer" and then enter your first name, last name, and email address into the registration screen. Click Register. The ...
I have lost SS and need to download it again, how do I do this?
You can download a copy of Song Surgeon by going to the "Downloads" section of this help desk. Always download the most recent version of Song Surgeon.
I tried to open an mp4 file from my IPod or from ITunes or WMA file, but Song Surgeon cannot open these files. Why?
Song Surgeon can open and save mp4 and wma files. The mp4 files provided via ITunes and stored on IPods are “protected†using an encryption technology called digital rights management or DRM. Similarly many wma files are also protected by DRM ...
I want to install SS on a second computer or a different computer; how do I do this?
Your purchase and license key allows you to install Song Surgeon (SS) on three computers. Simply install Song Surgeon on the other computers. Once installed, open the program, select the button that says "I am a customer", and enter the data ...
Is Song Surgeon Compatible with Windows 7
Song Surgeon 3 is compatible with Windows 7.
iTunes - M4p (protected files)
Most file formats found and used in iTunes can be directly used in Song Surgeon. For example: mp3s, aac, wav, m4a, mp4 can all be opened in Song Surgeon. M4P file cannot because these are protected files. The work around for these protected files ...
Opening an iTunes music file in Song Surgeon
Song Surgeon can open any audio file stored on a physical disc or drive. If you have iTunes installed on your machine, you can use the Open button on SS and then use the Open Dialog window to navigate to your iTunes folder on your machine and from ...
Opening DRM Protected Files in Song Surgeon (07/01/21)
Files Downloaded from Apple music are often in an m4p format. These files are encrypted by Digital Rights Management (DRM). These files cannot be opened directly by Song Surgeon. The work around, which will break the encryption is to burn the ...
Popping, Clipping, Distortion
Song Surgeon provides unparalleled audio quality after key and tempo change. However, when working with highly compressed files, it is possible that you may initially hear some distortion in the form of a popping, clicking or scratching sound. This ...
Registering Demo Version
Demo or Trial users DO NOT register. Please follow the instructions which state that you are to click the LATER button. This will take you into the Demo or TRIAL mode. If you purchase the software, your information will be contained in our ...
Registration Problems: cannot receive IP address
When trying to register the product if you see an IP address error message this is normally caused by something at your end blocking communication with our server. Cannot receive IP address The likely culprit is your antivirus program. Temporarily ...
Song Surgeon fails to register - Reached 3 machine limit.
Song Surgeon customer can download and install the program an unlimited number of times, however, you are limited to three registered and activated machines at one time. If you cannot register, or you see a message that you have reached this limit, ...
The Right Side of Song Surgeon Appears to be cut off, how do I fix this?
The problem that you describe is caused by your Windows font setting. The settings on your computer have been changed from default to large, and at this larger size, your computer will not display SS correctly. To change this font size please do ...
Version 4 is asking me to license again (Song Surgeon)
When you open some of the older builds of Song Surgeon Version 4, you may see a message about needing to re-register. Please try that. If it doesn't work, then here is the solution. Close the program, uninstall it, and then download and reinstall ...
When I slow the music down I begin to hear a lot of distortion, is this normal?
In older versions of Song Surgeon (Versions 1 and 2) distortion was encountered in some situations, most often with larger pitch and tempo changes. Version 3 solves the distortion problem. You should not hear any distortion when you change pitch or ...
When I try to open or drag an audio file into SS I receive a pop up box stating "cant create the output file"
If this error occurs kindly go to the options icon at the top of the Song Surgeon GUI ( Graphical User Interface). After clicking it you will see the default paths that have been created. Using the small buttons to the right of these paths in the ...
Why can't I save MP3 files at a higher quality setting?
The original release of Song Surgeon did have some limitations or restriction on mp3 bitrate settings which affect the quality. The newer releases of Song Surgeon, 1.0.0.5 and newer, have resolved this issue. If you continue to have this problem, ...
How do I move project from one machine to another
In Song Surgeon Version 5 Pro we have a new feature which makes this much easier to do. This feature is called, Project Export Utility, and is found in the File Drop Down list. In older products (Ver 4 SS) and VS it is difficult. The reason is ...