General
You can't open the application [Video Surgeon, Song Surgeon, etc] because it is not supported on this type of Mac
If you are seeing this error or something similar "You can't open the application [Video Surgeon, Song Surgeon, etc] because it is not supported on this type of Mac" the likely cause is that you have an older Mac that is running a 32 bit processor. ...
3 of 3 Licenses Used : Removing old licenses
If you are seeing a message that says 3 of 3 licenses used or somethiing similar, this simply means you have used the allotted licenses associated with your purchase. To remove an older licensed machine, to free a slot to license your current ...
api-ms-win-crt-runtime l1-1-0.dll is missing
If you see the following error on your Windows machine, it is because your machine is missing a Microsoft library file required by Song Surgeon. Here is what you should do. First go to your Windows Start Button Then find the Song Surgeon 5 folder. In ...
App Reg Icon Appears in Dock on my Mac
If you see an AppReg icon in your dock, this is because it is used by our program to check the activation status of the software. When you open one of our programs AppReg will momentarily run and the CLOSE. The AppReg icon that you see is likely ...
Apple Cannot Check For Malicious Software : Catalina
Apple Cannot Check For Malicious Software : Catalina Apple’s newest operating system, 10.15 aka Catalina has a redesigned Gatekeeper function which may trigger this warning message when you try to open one of our applications for the first time. ...
Audio file not found (problems opening .ssp files)
The .ssp files store the path of the audio file used in the .ssp or Song Surgeon project file. If you have moved these audio files or moved .ssp's to a new machine, the .ssp's will not be able to open. You will need to restore the audio files to ...
Can't Record System audio on Win 10 using Song Surgeon 5
The newest updates to Windows 10 contain privacy and security settings for the usage of your machine's microphone. These settings will block SS's access to your microphone when trying to record system audio. Here is what you need to do to solve ...
Cannot write to external drive or volume message
When using Audio Surgeon you may encounter an onscreen message about not being able to write to an external drive. Your Mac OS does cannot write to some external drives because of the formatting used on these drives. This is not an error within AS ...
Changing the email address you use for registering a product
Go to the My Account page for that product and log in using your old email (which is the one we have on file). You can find a link to the My Account page in the top Nav Bar of each of the product websites. Once logged in, you can change your email ...
Chord Values are missing
With a screen capture I can only guess but the likely issue here is that you have not zoomed in to enlarge the chord bubbles. Song Surgeon opens with the entire song on the screen. If the detected chords are many, they are all scrunched together and ...
Download Links
There are several way to get the links to download the your purchase(s) 1. If you need to download a product you purchase from us again, you can do this easily on your own by logging into your My Account page on our websites. You'll find the link in ...
Download Links For Products
There are several way to get the links to download the your purchase(s) 1. Go to the Download Section of the Support Desk (no log in required) and grab links. Note, that if you to don't see your specific version in the first set of links that ...
Guitar Leads Program Does Not Display or Open
If you are having problems getting the Guitar Leads Master Volume to work correctly, please review this article. Guitar Leads uses flash and that means your browser must have a flash plug-in installed in your browser. To check if flash installed ...
How do I open a midi file or song using Song Surgeon?
We are considering this modification in a new version but right now we cannot do this.
How to fix 0xc000007b error (Song Surgeon Version 5 installation)
. Download this file: http://songsurgeon.com/files/AIO.zip 2. After downloading unzip this file 3. Find "svcpack" folder. Open it. 4. Inside of this folder find "aio-runtimes.exe" double click this to start it running. 5. It will take several ...
How to Uninstall on a Mac computer
If you need to uninstall one of our program from your Mac, before reinstalling it again, here are the steps to do this: 1. Go to your Applications Folder 2. Find the product you want to uninstall. 3. Right click the product icon and select "Send to ...
Indefinite Error 2:43
If you encounter an error message when trying to open or trying to use Download Surgeon for Windows that reads "Indefinite Error 2:43" please do the following to resolve this issue: 1. Close and uninstall Download Surgeon 2. Then go to the 2 ...
Licences in My Account Page
When you log into your My Account page you will find the list of licensed machines at the bottom right. If this contains Machine ID's rather than descriptions, to match them to a machine you'll have to open your product and go to Help >> About. ...
Malicious Software
On Catalina, some users are seeing a warning about checking the software for Malicious content. This is caused by the Gatekeeper function on your Mac. The link below is for a different product but it address nicely this issue about Malicious ...
Matching a machiine with its license (07/3/21)
When a machine is registered we use the following fields. First name, last name, email address, and Description. This description field, if used, contains your description of the machine. For example it might say Notebook, or Work PC, etc. When ...
Message says that All or 3 of 3 licenses are used
If open your product and see a message that 3 of 3 licenses are used you will need to remove a license from your purchase record in order to activate the product. In some cases you may see this message on a machine that was previously activated. If ...
Microsoft Smart Screen Blocks Downloading or Installing
The following steps will allow you to turn off Microsoft Windows Security Settings that may block the downloading of our products. Step 1. Go to your Search bar and type in "Windows Security Settings" and tap your enter key. Step 2. You will see the ...
Missing: C:\Windows\System32\msvcr100.dll
Please place the attached file in this location on your machine: C:\Windows\System32\ Unzip it first!
Opening protected M4p file from iTunes
The m4p files are a protected file format that are used by iTunes. These are rare but, occasionally we do see them. Song Surgeon cannot open them directly. You can either convert these files or you can re-download as an mp3 from iTunes. See the link ...
osascript is not allowed assistive access. : -25211
If you see the following message when trying to use the SC Recorder on your Mac osascript is not allowed assistive access. : -25211 It means that DS2 does not have the permissions it needs to work correct. (10.12 and ealier OSs.) Please do the ...
play back a song in SS, the sound only comes out the PC's speakers even when I have headphones or earbuds plugged in.
Please do these steps: After switching your output source by plugging something else into your computer, CLOSE SS and then open it again. SS will then recognize this new output source.
Playback Choppy or with Static
When you open a file in Song Surgeon or Video Surgoen and the playback is choppy, it starts stops - and it plays back with static or poor quality - this is often symptomatic of a machine that is low on resources. This can be checked by doing the ...
Program too small on monitor
Version 2 was built several years ago before this UHD monitors were available. The program does not resize on this large monitors and therefore everything on the UI is smaller than it should be for these monitors. Version 3 which is just beginning ...
Registration Problems Windows
In most cases software registration and activation is a simple and straightforward process. However, in some cases there are issues which can block this step. In about half of those cases the problem is due to something blocking communication with ...
Sniffer Downloader Not Working (When Using VPN Client)
The sniffer download module on Download Surgeon will not work when used with a VPNClient. Please try using the Sniffer Downloader outside of your VPN. The site, www.vimeo.com is a good test site. Open the Sniffer Download module and then play ...
Song Surgeon Locks up or freezes when I try to record
If you encounter a situation where Song Surgeon locks up or freezes when you attempt to record, please check the recording devices on your machine and make certain at least one is enabled. The easiest way to do this is to open SS, then select Record, ...
Synchronization problems with video when using the SC Recorder in Download Surgeon 2
Many if not post antivirus programs today, do much more than simply scan your emails or your computer for viruses. They firewall protection, system protection, file system shields and much more. Many such antivirus programs scan or monitor every ...
UI is small on my high resolution monitor
If you have a high resolution monitor, the software user interface, may be too small for you to easily see it. Here is how you can fix this isssue 1. Go thee main program exe fille. for example C:\Program Files (x86)\Video Surgeon 2\, find the ...
Untitled.wav error on a Mac
OS updates or reinstalling in a different location that the first install can cause an Untitled.wav error file. The following should fix the problem: Close the program Go to your Apps folder and uninstall it (Right click and send to trash) Next go to ...
User Interface is very small on screen - ultra high resolution monitors
Ultra high resolution monitors seem to cause a problem with many software programs. The most common issue is that the user interface is very small and is not useable. Please see this thread... http://arstechnica.com/civis/viewtopic.php?t=1223531 It ...
Version 3 Mac (Build 17)
This is the last of the Version 3 for Mac builds for Song Surgeon: http://songsurgeon.com/files/SongSurgeon3.dmg
Version 3 Windows 3.1.1.3
This is the last of the Version 3 Windows builds for Song Surgeon: http://songsurgeon.com/files/SongSurgeon3.exe
Webroot
1. Choose the Quarantine tab then click “Configure” under “Detection Configuration”. 2. Next, add file and select allow to the specific .exe file.
Webroot - Cannot paste into YT Downloader
If you are trying to copy and paste a URL into the YT downloader address field and cannot AND you are running Webroot, the problem is caused by Webroot and this will fix the problem. ...
Win 10, mp3 codec missing
This is an issue we see on Win 10 machines occasionally. Sometimes it can be fixed easily an other times it can be a bear. It seems to be a common issue found in Win 10. You can read more about it here ...
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