Webroot Antivirus Blocking Song Surgeon from Running
Several customer have reported that Webroot has flagged one of Song Surgeon's files and will not let it run
This file is named, SongSurgeon4Reg.exe. It runs to activate your software and to download updates.
We recommend that you add an exception to the Webroot software for this file to allow it to run. Here are
the steps. If your version of webroot is different you may need to do a search to find out how to do that
on your version.
1. Open Secure Anywhere and click on the gear icon next to "PC Security".
2. Open the "Block/Allow Files" tab which opens a list of manually detected files.
3. Songsurgeon4reg.exe appeared in this list.
4. In the right column I clicked the button for "Allow" for this file.
5. If the file does not appear in the list you can add it by clicking the "Add File" button or by dragging & dropping the file from Explorer.
Related Articles
The Record Function in Song Surgeon doesn't work on Mac
If you are trying to use the recording function found in Song Surgeon 5 and have Catalina, please review the information below. Apple's newest operating systems have additional security features that make access to the microphone on your Mac ...
Apple Could Not Verify Song Surgeon
If you see this message about Apple not being able verify or check for malicious viruses, please do the following. Go to System Settings ➙ Privacy & Security >> General Tab Scroll down to the Security Section. Look for (Song Surgeon) was blocked from ...
Malware Bytes
When running, Malware Bytes is know to block Song Surgeon function and even cause it to crash. You can easily test if this is an issue by temporarily disable this program (all of its modules) and then opening SS6 again and open a file and repeated ...
Song Surgeon 5 for Mac Crashes with Apogee Duet
The older firmware version for Apogee Duet has always worked fine with SS5. However, it has been reported that the newer version (2) crashes it. The problems seems to be solved as long as the Duet app is closed.
Installing Version 5 on Mac
On some of the newer Versions of Mac OSx, Song Surgoen5 may be blocked by your File Vault setting. The link below shows you how to turn off File Vault on your Mac: ...