Song Surgeon 6 Crashing When Trying to Open one of the Top Menu Items

Song Surgeon 6 Crashing When Trying to Open one of the Top Menu Items

If you are experiencing a crash when you try to open one of the functions from the top menu in Song Surgeon 6, it may be caused by a very old computer that has old default Microsoft libraries.  Specifically Direct3D.   Direct3D is a graphics application programming interface (API) for Microsoft Windows. SS 6 requires Version 11 of this Microsoft program.  Please update your video card driver using the steps below.
  • Right-click on the Start Menu (Win + X) and select Device Manager.
  • Expand Display Adapters.
  • Right-click your graphics card (e.g., "Intel HD Graphics", "NVIDIA", or "AMD Radeon").
  • Click Update Driver.
  • Select Search automatically for drivers.
  • If Windows finds a new driver, install it and restart your PC.
After you have complete this, please open SS 6 and try using it again.  If you see the same problem, please go to the Search field, next to the Start button in the lower left hand corner of your screen and type in "dxdiag" and then tap your Enter key. This will run a report.  Please grab this report and complete a support ticket and send this dxdiag report to us.

    • Related Articles

    • The Record Function in Song Surgeon doesn't work on Mac

      If you are trying to use the recording function found in Song Surgeon 5 and have Catalina, please review the information below. Apple's newest operating systems have additional security features that make access to the microphone on your Mac ...

    • Top text menu not showing on Song Surgeon

      On some older machine, the top text menu, at the very top of the Song Surgeon user interface appears to be missing. To fix this issue to the following.  Open SS Select Control + Shift + Q This will open a window that looks like this (below) Click the ...

    • Apple Could Not Verify Song Surgeon

      If you see this message about Apple not being able verify or check for malicious viruses, please do the following. Go to System Settings ➙ Privacy & Security >> General Tab Scroll down to the Security Section. Look for (Song Surgeon) was blocked from ...

    • Malware Bytes

      When running, Malware Bytes is know to block Song Surgeon function and even cause it to crash. You can easily test if this is an issue by temporarily disable this program (all of its modules) and then opening SS6 again and open a file and repeated ...

    • Song Surgeon Won't Open

      If Song Surgeon doesn't open when you click the icon, it could be due to the absence of a utility called WinpCap which SS uses, and which is supposed to be installed at the same time Song Surgeon is installed.  Please download and install this ...