Sniffer Working Only Part of the time
The sniffer works on approximately 90% of all sites that have A/V files. Let's first begin by confirming that it is working. When you use it you do have instances where the sniffer found a link and populated this link into the sniffer window. Is this correct? If yes, then read on. If no, then this is article will not help you.
If the sniffer window is working (detecting links) but not as many as you would expect, here are a couple of suggestions/comments.
1. If you have previously played a an audio or video to completion on this same computer, when you play it again, the sniffer cannot detect it, because your computer has already downloaded it and stored it in your computer's cache. In these situations the file actually is playing from your cache, not the internet, and since the sniffer detects networks connections (two computers talking to each other) there is nothing for it to detect.
2. The sniffer window is not supposed to detect files stored on your computer that you play. For these files you should use the open button on Song Surgeon or drag and drop a file on the SS interface and it will open.
Related Articles
Internet Explorer Browser and Sniffer not working
Some flavors of Internet Explorer have a setting called "Protected Mode" This mode blocks the ability of the sniffer to detect videos. You can check this by going here: > Tools > Internet Options > Security. > Look for a checkbox for "Protected Mode" ...
SS- Sniffer Not Working
There are a number of different causes for the sniffer to not work as it should. This is a fairly comprehensive list of things you can check. 1. Please make sure you have the most recent version of Song Surgeon. This is currently 3.1.1.1 (as of ...
Where is the sniffer module in Version 5?
We addressed this issue in two newsletters back in June of 2016. It is also in the FAQ's on the Song Surgeon site. The bottom line is that Version 5 does not have the downloader and as we release new version of our other main product, Video Surgeon, ...
MuseScore Connection to Song Surgeon not working
If the connection between MuseScore and Song Surgeon Version 5 is not working please try the following to fix this issue. Close SS and uninstall it. Next, go here: (where " toddason" is replaced by your user name on the machine) ...
Main Sniffer Prompts for Password
When you use the Main Sniffer you will be prompted for a PW. This is the Mac Admin password. It does not have anything to do with Song Surgeon. Song Surgeon uses one of the libraries found in the Mac OS and your Mac is just verifying that you will ...