Sniffer Only Working Part of the Time

Sniffer Only Working Part of the Time

The sniffer works on approximately 90% of all sites that have A/V files. Let's first begin by confirming that it is working. When you use it you do have instances where the sniffer found a link and populated this link into the sniffer window. Is this correct? If yes, then read on. If no, then this is article will not help you.

If the sniffer window is working (detecting links) but not as many as you would expect, here are a couple of suggestions/comments.

1. If you have previously played a an audio or video to completion on this same computer, when you play it again, the sniffer cannot detect it, because your computer has already downloaded it and stored it in your computer's cache. In these situations the file actually is playing from your cache, not the internet, and since the sniffer detects networks connections (two computers talking to each other) there is nothing for it to detect.

2. The sniffer window is not supposed to detect files stored on your computer that you play. For these files you should use the open button on Video Surgeon to select the file and allow the program to open it. 
    • Related Articles

    • Sniffer Not Working

      This is a fairly comprehensive list of items to check if your sniffer is not working. 1. Open the browser(s) that you use to view videos on the internet and delete the cache (temporary internet files) and cookies.  Here is a link to show you how to ...
    • Main Sniffer Not Working

      The Main sniffer doesn't work on all sites. To determine if the Main Sniffer isn't working or if you are simply trying to detect a video on a site where the main sniffer will not work, please do the following.  Please open the main sniffer and then ...
    • Internet Explorer Browser and Sniffer Problems

      Some flavors of Internet Explorer have a setting called "Protected Mode"  This mode blocks the ability of the sniffer to detect videos.  You can check this by going here: > Tools > Internet Options > Security. > Look for a checkbox for "Protected ...
    • trying to use the sniffer module in Video Surgeon and it is not working, and/or seeing error messages.

      If you are using the Sniffer module in Video Surgeon 2 and get error messages, please contact Help Desk
    • Sniffer not detecting links in when using Internet Explorer IE

      Some flavors of Internet Explorer have a setting called "Protected Mode" This mode blocks the ability of the sniffer to detect videos. You can check this by going here: > Tools > Internet Options > Security. > Look for a checkbox for "Protected Mode" ...