Catalina - Incorrect Computer ID

Catalina - Incorrect Computer ID

If Download Surgeon has been previously licensed on your Mac and you then update to Catalina
it is breaking the license on your machine and you will likely see an " Incorrect Computer ID"  error.

Please do the following which should fix this issue:

Open DS3 in DEMO mode.
Go to Help >> Deactivate Machine. >> Confirm deactivation.
Close Program
Open again, this time choose "I am a customer"
Now enter your registration data and it should generated a new license and you should be set to go.

If this does not fix the problem, please complete a Help Desk Support ticket.


    • Related Articles

    • Apple Cannot Check For Malicious Software : Catalina

      Apple Cannot Check For Malicious Software : Catalina Apple’s newest operating system, 10.15  aka Catalina has a redesigned Gatekeeper function which may trigger this warning message when you try to open one of our applications for the first time.  ...

    • Cannot Check For Malicious Software warning on Mac Catalina

      When trying to install and run Download Surgeon 3 on Mac 10.15 (Catalina) if you see a warning about not being able to check Download Surgeon for Malicious software, this is caused by Mac's Gatekeeper system.  To resolve this issue, please do the ...

    • Apple Cannot Check forMalicious Virus

      If you are attempting to install a product on Mac 10.15 (Catalina) or 11.01 Big Sur and you machine blocks or stops the installation with a message about Not being able to check for malicious viruses, please review the following Knowledgebase article ...

    • MSVCR120.dll Error messages

      If you see an error message referencing MSVCR120.dll this indicates that another Microsoft Redistributables package needs to be installed on your machine.  Please download this package using this link ...

    • msvcp140.dll error message

      If you see an error message referencing msvcp140.dll this indicates that another Microsoft Redistributables package needs to be installed on your machine.  Please download this package using this link ...