Can't Register Song Surgeon

Can't Register Song Surgeon

If you have attempted to register Song Surgeon and these attempts are not successful, there are two common issues

1.  The data you are entering might be incorrect. Song Surgeon requires you to enter the EXACT information you used
when you ordered the product.  So even if you mispelled something you need to use that mispelling in your registration.
Similarly if your email has changed since you first purchased you need to continue to use your old email, until you update
this in our system.

2. A second possible reason is because of permissions issues on your machine that is blocking it from communicating with
our server. If you think this may be the case you can try the following:

a. Navigate to your C: Program Files/Song Surgeon 3/   folder
Find the file SongSurgeonReg.exe.

b. Right click and then select RUN AS -- Admininstrator. When the registration screen opens again, please complete
and submit it.

    • Related Articles

    • The Record Function in Song Surgeon doesn't work on Mac

      If you are trying to use the recording function found in Song Surgeon 5 and have Catalina, please review the information below. Apple's newest operating systems have additional security features that make access to the microphone on your Mac ...

    • Apple Could Not Verify Song Surgeon

      If you see this message about Apple not being able verify or check for malicious viruses, please do the following. Go to System Settings ➙ Privacy & Security >> General Tab Scroll down to the Security Section. Look for (Song Surgeon) was blocked from ...

    • Song Surgeon 5 for Mac Crashes with Apogee Duet

      The older firmware version for Apogee Duet has always worked fine with SS5. However, it has been reported that the newer version (2) crashes it.  The problems seems to be solved as long as the Duet app is closed.

    • Installing Version 5 on Mac

      On some of the newer Versions of Mac OSx, Song Surgoen5 may be blocked by your File Vault setting. The link below shows you how to turn off File Vault on your Mac: ...

    • Song Surgeon fails to register - Reached 3 machine limit.

      Song Surgeon customer can download and install the program an unlimited number of times, however, you are limited to three registered and activated machines at one time. If you cannot register, or you see a message that you have reached this limit, ...