Apple Cannot Check For Malicious Software : Catalina

Apple Cannot Check For Malicious Software : Catalina

Apple Cannot Check For Malicious Software : Catalina

Apple’s newest operating system, 10.15  aka Catalina has a redesigned Gatekeeper function which may
trigger this warning message when you try to open one of our applications for the first time. 

Depending upon which of our products you are trying to open, the product name might be different, i.e. 
Song Surgeon 5, Video Surgeon, Download Surgeon 3, etc.  however the message and the solutions are the same.

If you encounter this message when you click the icon for one of our products and try to open it, (as shown below)
click the  “Show in Finder”  option.  


This will open your  Applications folder in Finder.  With Finder, find the product icon you are trying to open –
in the example below “SongSurgeon5” and right click it.  


This will open a context menu that looks like this.  Click the  OPEN  selection at the top of this dialog Window


When you select this OPEN button  a second warning window will open that looks like what
you see below. 
  Note, this time the warning has an OPEN button on it.  Click this OPEN button and
now the application (Song Surgeon, Download Surgeon, etc)  should now open on your machine.




If this doesn’t work for you, please complete a Support Ticket here on the Help Desk.

    • Related Articles

    • Cannot Check For Malicious Software warning on Mac Catalina

      When trying to install and run Download Surgeon 3 on Mac 10.15 (Catalina) if you see a warning about not being able to check Download Surgeon for Malicious software, this is caused by Mac's Gatekeeper system.  To resolve this issue, please do the ...
    • Apple Cannot Check forMalicious Virus

      If you are attempting to install a product on Mac 10.15 (Catalina) or 11.01 Big Sur and you machine blocks or stops the installation with a message about Not being able to check for malicious viruses, please review the following Knowledgebase article ...
    • Can't be opened because Apple cannot check it for Malkicious Software

      If you see this message when trying to run Download Surgeon 3, it is caused by Gatekeeper on your Mac.  Here is what you need to do: 1.  When you see this message click Show in Finder. 2. Now you will see your Apps folder again with the DS3 icon ...
    • Catalina - Incorrect Computer ID

      If Download Surgeon has been previously licensed on your Mac and you then update to Catalina it is breaking the license on your machine and you will likely see an " Incorrect Computer ID"  error. Please do the following which should fix this issue: ...
    • Problems caused by McAfee Antivirus Software

      If you have McAfee installed on your machine as the antivirus program, here are instructions that may be helpful in setting up an exception within McAfee to allow Download Surgeon to run correctly:   Open McAfee Go to Firewall Settings Go to Net ...